BROADTIME TUNEPORTALS MANUAL - ORDER PROCESSING - Physical (AEC) & DIGITAL (Medianet)

PROCESSING ORDERS  (Physical & Digital)

1. LOCATING ORDERS IN THE ADMIN
2. HOW TO PROCESS ORDERS
3. HOW TO PROCESS A DIGITAL ORDER (MEDIANET)
4. HOW TO PROCESS A PHYSICAL ORDER (AEC Fulfillment)

1. LOCATING ORDERS IN THE ADMIN

In order to process orders you will go to the Admin and click the orders link in the sidebar. You should get notified of orders via email and you should also periodically check to be sure there are none.


Admin Page

2. HOW TO PROCESS ORDERS


Once you open up an order page, you are presented with all the data and actions associated with an order. This is the date/time/Customer/Address payment details etc.

You may process an order here and determine they type of order and how you wish to proceed with fulfillment and payment.

1. AEC Shipping.  Indicator if an order qualifies for AEC fulfillment. In order to qualify, it must be  US order (international possible later this year) it MUST be IN STOCK, and

it's shipping method must match a shipping method for AEC (no in-store pickup as an example). If the store wishes to fulfill via AEC then you can hit

this button to mark it for submission. We pick up orders in the queue hourly. The order must be in the "PENDING" state. Do not complete the order as it will cause it 

to NOT get picked up.

When AEC ships it wil fill the log of this order with information including your cost and tracking number. It will then mark the order as complete and charge the credit card.


(click for large view)
Order Page

3. HOW TO PROCESS A DIGITAL ORDER (MEDIANET)

In order to process orders you will go to the Admin and click the orders link in the sidebar. You should get notified of orders via email and you should also periodically check to be sure there are none.

If the downloads remaining say "1" then the cusotmer has not yet taked delivery of their downloads. If it's "0" they have.

If it's "0" and they write in with any issues then you may direct them to us for assistance and/or alternate delivery.

The URL for delivery to the customer is always their order number in the following URL:  http://sitename.tuneporatls.com/DigitalTrackDownload/[ORDER#]

(click for large view)
Digital Order Page

4. HOW TO PROCESS A PHYSICAL ORDER (AEC Fulfillment)

In order to process orders you will go to the Admin and click the orders link in the sidebar. You should get notified of orders via email and you should also periodically check to be sure there are none.

(click for large view)
Physical Order Page